Return & Refund Policy

1. Is the return shipping free? 

Return shipping is free on your orders within 30 days from the date when you receive your package.

Notes:

• If the return is due to packaging damage, packing issues, or product quality problems, Nihaowholesale will cover the return shipping costs.
• If the return is because you no longer want the item, ordered the wrong product, or for any other personal reasons, you will be responsible for the return shipping costs.

2.Return conditions

• The following items cannot be returned or exchanged: bodysuits, lingerie, swimsuits, underwear.
• Returned items must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, damaged, washed or altered in any way.
• Items with non-returnable marks and gifts cannot be returned.
• We do not accept returned items that have been returned without proper return requests.
• We do not offer Freight To Collect (FTC) service for packages returned to us. The cost of the return (shipping and customs fees) must be borne by the customer.

Verify your return packages before shipping, we are not responsible for any loss of return merchandise. Once we have received your returned package, we will begin to process the refund to your NihaoWholesale account. If you need to refund in your original payment, please specify in the dispute message.

3.Refunds notes 

• For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.
• Please note that if the returned item is used, damaged, missing parts/accessories, or was damaged due to improper packaging during return shipping, the refund will be reduced to compensate for the lost value of the item.
• Refunds of missing items: Find the corresponding order in the support center, then select "lack of items" to apply for a refund, or contact customer service for help
• Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "Not received the package" to apply for a refund, or contact customer service for help.
• Please ensure you track your return package, as we cannot be held responsible for lost or stolen items during transit. Proof of postage and delivery is required to process refunds.

4.Refund timeline

• Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of NihaoWholesale's fault.
• As Refunds to NihaoWholesale credits are faster than your original payment method, we will refund you as credits firstly, otherwise you can request in your dispute message in which you prefer to refund to the original paymente method.
• Credits have no expiration date.
• The refunds to NihaoWholesale credits cannot be reversed once the refunds are processed.
• NihaoWholesale credits cannot be redeemed for cash and can only be used for purchases on NihaoWholesale.

• Please go to your NihaoWholesale account to open dispute.
• Find the relevant order in "My Orders" and click on the "Open dispute" button. 

• Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you need to provide further information related to the order. After you provide the required information, click the "Submit" button to proceed.
• In the case if you need to return your item(s), you will need to request it in the dispute description and wait our aftersales team to provide return address to you. After that, you can start to return the item(s). Return shipping is free on your first return of one or multiple items for FIRST order within 30 days from the date when you receive your package.
  In the case if we can return to you directly without returning your items, you will receive your refund as credits directly in your NihaoWholesale account.
• Please place all returned items into one package, the original barcode for each item should also be included. Please use transparent bags to individually package items without barcodes before placing them in the return package.
• After the warehouse receives the items and they pass quality inspection, the refund will be issued. If you do not receive the refund afterwards, please contact us for further assistance.
• After placing all the return items in one package, send your package back from the nearest local logistic company and you're done!
• You can check the refund status of your item(s) on your order details page or through our Email or Dispute details

Contact:

Email: [email protected]