We're sorry about that if you're not 100% satisfied with the items you received, we accept return requests for most items within 7 days after you signed the parcel. The procedure is as follows:
Step-by-Step Return:
- Initiate Return:Email us at nihaoservice@nihaowholesale.com with your return request.
- Receive Instructions: If approved, you'll get a return shipping label and directions.
- Return Address: The customer service will send the return address to you by email after agrees to return the items.
- Send Your Item: Post it to us using a trackable shipping method.
Contact:
- Email: nihaoservice@nihaowholesale.com
After Your Return:
- We process refunds within 2 business days of receiving your package.
- Refund timing varies by bank (2-7 working days). We'll issue the refund to your original payment account. Once your refund has been issued, you will receive a confirmation email.
Conditions for Returns:
- Items must be unused, in original packaging, within 7 days of delivery. No returns on worn, damaged, washed, or altered items.
- Custom items and production orders are returnable only if defective.
Additional Notes:
- If it's a product quality issue, we'll cover the return shipping costs. For non-quality-related matters, customers are responsible for return shipping costs.
- Track your return package; we're not responsible for lost/stolen items in transit. Proof of postage and delivery is required for refunds.
